Booking and Payment
A 30% deposit is required to secure your booking. The remaining 70% balance must be paid two weeks before the tour start date or can be paid in cash on arrival, unless otherwise agreed in writing.
Your booking will be confirmed once the required deposit has been received and we have provided written confirmation.
All payments must be made through the official payment methods provided by Aqon Safari Limited. Please ensure you verify our payment details before making any transfer.
Cancellation Policy
Cancellations must be made in writing. The following cancellation charges apply:
More than 30 days before arrival: 10% of the total cost.
15–29 days before arrival: 25% of the total cost.
7–14 days before arrival: 50% of the total cost.
Less than 7 days before arrival: 100% of the total cost.
We strongly recommend travel insurance to cover unexpected changes, cancellations, and other unforeseen circumstances.
Please note that cancellation charges may also depend on the individual policies of accommodation providers, airlines, and other service suppliers. These conditions should be clarified before your booking is finalized.
Changes to Bookings
We understand that plans can change. If you need to modify your booking, please contact us as soon as possible.
Changes are subject to availability and may incur additional costs, including supplier charges, accommodation rate differences, transport expenses, or itinerary adjustments.
Aqon Safari Limited will inform you of any applicable additional charges before confirming the requested changes.
Travel Insurance
Travel insurance is highly recommended to cover trip cancellations, medical emergencies, lost luggage, travel delays, and other unforeseen events.
Guests are responsible for ensuring that their insurance provides appropriate coverage for their planned activities, including safari excursions, trekking, or other adventure activities where applicable.
Guest Responsibilities
Guests are responsible for ensuring they have valid travel documents, visas, and any required vaccinations or health documentation for their journey.
Guests must follow the instructions of their safari guide, respect wildlife and park regulations, and comply with the rules of accommodation providers and other service suppliers.
Aqon Safari Limited is not responsible for delays or additional costs resulting from incomplete or incorrect travel documentation supplied by guests.
Liability
Aqon Safari Limited works with accommodation providers, transport operators, park authorities, and other service providers to organize travel experiences.
To the extent permitted by applicable law, our responsibility for services provided by independent third parties is subject to the relevant contractual arrangements and legal requirements.
We are not responsible for circumstances beyond our reasonable control, including severe weather, natural disasters, government restrictions, road closures, or other unforeseen events that may affect travel arrangements.
Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
Governing Law
These Booking Terms & Conditions are governed by the laws of the United Republic of Tanzania.
Any disputes arising in connection with these terms will be handled by the competent courts of Tanzania, subject to applicable laws and jurisdictional requirements.
